Privacy and data protection policy

The personal data provided electronically through the forms on the website will be processed to meet your request, send you advertising about our products / services by any means (physical or electronic) and invite you to events organized by the company. By filling in the forms, you expressly consent to the processing of such data by the Data Controller and to the communication or transfer of such data, even internationally, that may be made between the Data Controller and the other entities of its corporate group with third parties, for the purpose of offering and providing the client with other commercial services. The entities belonging to the Controller’s business group are those that at any given time appear on its website.

Who is responsible?


Address:         URB. PALM MAR, AVDA. EL PALM-MAR 91  – 38632 – ARONA – TENERIFE

Phone: 922732173


For what purpose do we process your personal data?

Send information and commercial prospecting.

In order to be able to offer you products and services according to your interests, improve your user experience we will elaborate a commercial profile based on the information provided. No automated decisions will be made based on that profile.

How long will we keep your data?

For the duration of the contractual relationship in case of being a client.

For a period of one year from the last confirmation of interest in case of not being a customer.

What is the legitimacy for the processing of your personal data?

The prospective offer of products and services is based on your consent, without in any case the withdrawal of consent conditions the execution of the service contract.

To which recipients will your data be communicated?

They will be transferred to third parties, to other entities dedicated fundamentally to the financial, real estate, distribution or sale of consumer products, belonging to the Los Menceyes Group.

They may also be transferred to public administrations in cases where there is a legal obligation (Tax Administration, Social Security, etc.).

What are your rights when you provide us with your personal data?

Anyone has the right to obtain confirmation as to whether or not we are processing personal data concerning them. Interested persons have the right to access their personal data, as well as to request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected. In certain circumstances, the interested parties may request the limitation of the processing of their data, in which case we will only keep them for the exercise or defense of claims. In certain circumstances and for reasons related to their particular situation, interested parties may object to the processing of their data. Data subjects may revoke this consent at any time without affecting the lawfulness of the processing based on the prior consent. In addition, they can file claims of their rights with the Control Authority (

This is in compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, as well as the Organic Law 3/2018, of 5 December, on the Protection of Personal Data and the guarantee of digital rights.

What are cookies?

A cookie is a file that is downloaded to your computer when you access certain web pages. Cookies allow a web page, among other things, to store and retrieve information about the browsing habits of a user or their equipment and, depending on the information they contain and the way they use their equipment, they can be used to recognize the user.

What types of cookies are there?

Depending on who manages them:

Own cookies: are those that are sent to the user’s computer from the domain managed by the visited website and from which the service requested by the user is provided.

Third-party cookies: are those that are sent to the user’s computer from a domain that is not managed by the visited website itself, but by another entity that treats

According to the purpose:

Technical cookies: are those that allow the user to navigate through a web page and use the different options or services that exist in it, including those that allow us the management and operation of the website and enable its functions and services, such as, for example, controlling traffic and data communication,  Identify the session, access restricted access parts, remember the elements that make up an order, carry out the purchase process of an order, manage payment, control fraud, make the request for registration or participation in an event, count visits, etc.

Preference or personalization cookies: are those that allow remembering information for the user to access the service with certain characteristics that can differentiate their experience from that of other users, such as, for example, the language, the number of results to be displayed when the user performs a search, the appearance or content of the service depending on the type of browser through which the user accesses the service or the region from the accessing the service, etc.

Analysis cookies: These are those that allow us to quantify the number of users and thus perform the measurement and statistical analysis of the use made by users of the service offered. To do this, your browsing on our website is analyzed in order to improve the offer of products or services that we offer.

Advertising cookies: These are those that allow us to manage in the most efficient way possible the offer of the advertising spaces that are on the website, adapting the content of the advertisement to the content of the requested service or to the use you make of our website. For this we can analyze your browsing habits on the Internet and we can show you advertising related to your browsing profile.

According to the term of permanence:

Session cookies: are those designed to collect and store data while the user accesses a web page. They are usually used to store information that only interests to keep for the provision of the service requested by the user on a single occasion (for example, a list of products purchased) and disappear at the end of the session.

Persistent cookies: are those in which the data is still stored in the terminal and can be accessed and processed during a period defined by the person responsible for the cookie, which can range from a few minutes to several years.

What cookies do we use?

Cookie settings for the most popular browsers (these steps may vary depending on browser version)


Go to Settings or Preferences through the File menu or by clicking the personalization icon that appears at the top right with three vertical dots.

You will see different sections, click the option Show advanced options.

Go to Privacy and Security.

Select View all Cookies and other website data.

A list will appear with all cookies sorted by domain. To make it easier for you to find cookies for a certain domain, enter part or all of the address in the Search for cookies field.

After performing this filter, one or more lines will appear on the screen with the cookies of the requested website. Now you just have to select it and click the trash to proceed to its deletion.


Go to the Tools menu, Internet Options, or the gear on the right.

Click Privacy then Settings and Advanced.

There you can choose how cookies are controlled.


Go to Options or Preferences depending on your operating system by clicking on the three horizal bars at the top right of the browser.

Click Privacy & Security.

In Cookies and site data you can manage everything related to cookies.


Go to Easy Settings by clicking on the three horizontal bars at the top right of the browser.

Click Privacy and Security.

In Cookies and other data of the site you can manage everything related to cookies.

Safari for OSX:

Go to Preferences, then Privacy.

In this place you will see the option Block cookies to adjust the type of blocking you want to perform.

Safari for iOS:

Go to Settings, then Safari.

Go to Privacy and Security, you will see the option Block cookies to adjust the type of blocking you want to perform.


Run the browser and press the Menu key, then Settings.

Go to Security and Privacy, you will see the option Accept cookies to enable or uncheck the box.

Other information about cookies

No data transfers are made to third parties or automated profiling with the information obtained by cookies.

You can access more information about your privacy in the Legal Notice of the Web.

In addition, you can always submit claims of your rights to the Control Authority ( which also has several guides on cookies and privacy on the web.